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Vulnerability details: VCID-cvxb-rw2p-vuab
Vulnerability ID VCID-cvxb-rw2p-vuab
Aliases CVE-2012-4600
Summary Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.
Status Published
Exploitability 2.0
Weighted Severity 2.3
Risk 4.6
Affected and Fixed Packages Package Details
Weaknesses (1)
CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
System Score Found at
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
epss 0.0694 https://api.first.org/data/v1/epss?cve=CVE-2012-4600
cvssv2 2.6 https://nvd.nist.gov/vuln/detail/CVE-2012-4600
Reference id Reference type URL
https://api.first.org/data/v1/epss?cve=CVE-2012-4600
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2012-4600
http://secunia.com/advisories/50615
http://www.kb.cert.org/vuls/id/511404
http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2012-02/
http://znuny.com/en/#%21/advisory/ZSA-2012-02
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cpe:2.3:a:otrs:otrs:2.4.0:beta2:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.0:beta3:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.0:beta4:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.0:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.0:beta5:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.0:beta5:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.0:beta6:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.0:beta6:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.10:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.10:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.11:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.11:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.12:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.12:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.13:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.13:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.9:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:2.4.9:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta1:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta2:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta3:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta4:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.0:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta5:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.0:beta5:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta6:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.0:beta6:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta7:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.0:beta7:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.1:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.10:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.10:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.11:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.11:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.12:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.12:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.13:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.13:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.14:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.14:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.15:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.15:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.2:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.3:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.4:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.5:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.6:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.7:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.8:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.8:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.9:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.0.9:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.0:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.1.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.1:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.1.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.2:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.1.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.3:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.1.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.4:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.1.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.5:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.1.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.6:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.1.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.7:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.1.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.8:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.1.8:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.9:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:3.1.9:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_itsm:3.0.0:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs_itsm:3.0.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_itsm:3.0.1:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs_itsm:3.0.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_itsm:3.0.2:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs_itsm:3.0.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_itsm:3.0.3:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs_itsm:3.0.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_itsm:3.0.4:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs_itsm:3.0.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_itsm:3.0.5:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs_itsm:3.0.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_itsm:3.0.6:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs_itsm:3.0.6:*:*:*:*:*:*:*
CVE-2012-4600 https://nvd.nist.gov/vuln/detail/CVE-2012-4600
CVE-2012-4751;CVE-2012-4600;OSVDB-85074 Exploit https://gitlab.com/exploit-database/exploitdb/-/blob/main/exploits/windows/webapps/22070.py
CVE-2012-4751;CVE-2012-4600;OSVDB-85074 Exploit http://znuny.com/#!/advisory/ZSA-2012-03
CVE-2012-4751;OSVDB-85074;CVE-2012-4600 Exploit https://gitlab.com/exploit-database/exploitdb/-/blob/main/exploits/windows/webapps/20959.py
CVE-2012-4751;OSVDB-85074;CVE-2012-4600 Exploit http://znuny.com/#!/advisory/ZSA-2012-02
Data source Exploit-DB
Date added Aug. 31, 2012
Description OTRS Open Technology Real Services 3.1.8/3.1.9 - Cross-Site Scripting
Ransomware campaign use Unknown
Source publication date Aug. 31, 2012
Exploit type webapps
Platform windows
Source update date Aug. 31, 2012
Source URL http://znuny.com/#!/advisory/ZSA-2012-02
Vector: AV:N/AC:H/Au:N/C:N/I:P/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2012-4600
Exploitability (E) Access Vector (AV) Access Complexity (AC) Authentication (Au) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

high

functional

unproven

proof_of_concept

not_defined

local

adjacent_network

network

high

medium

low

multiple

single

none

none

partial

complete

none

partial

complete

none

partial

complete
Exploit Prediction Scoring System (EPSS)
Percentile 0.91376
EPSS Score 0.0694
Published At April 1, 2026, 12:55 p.m.
Date Actor Action Source VulnerableCode Version
2026-04-01T16:31:05.472547+00:00 Debian Oval Importer Import https://www.debian.org/security/oval/oval-definitions-bullseye.xml.bz2 38.0.0