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Vulnerability details: VCID-5tu9-tk1r-p3gc
Vulnerability ID VCID-5tu9-tk1r-p3gc
Aliases CVE-2020-1770
Summary Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Status Published
Exploitability 0.5
Weighted Severity 3.9
Risk 1.9
Affected and Fixed Packages Package Details
Weaknesses (1)
CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
System Score Found at
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
epss 0.00415 https://api.first.org/data/v1/epss?cve=CVE-2020-1770
cvssv2 4.0 https://nvd.nist.gov/vuln/detail/CVE-2020-1770
cvssv3.1 4.3 https://nvd.nist.gov/vuln/detail/CVE-2020-1770
Reference id Reference type URL
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://api.first.org/data/v1/epss?cve=CVE-2020-1770
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2020-1770
https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2020-07/
cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*
cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*
cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*
cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*
CVE-2020-1770 https://nvd.nist.gov/vuln/detail/CVE-2020-1770
No exploits are available.
Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2020-1770
Exploitability (E) Access Vector (AV) Access Complexity (AC) Authentication (Au) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

high

functional

unproven

proof_of_concept

not_defined

local

adjacent_network

network

high

medium

low

multiple

single

none

none

partial

complete

none

partial

complete

none

partial

complete
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2020-1770
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Exploit Prediction Scoring System (EPSS)
Percentile 0.60814
EPSS Score 0.00415
Published At Aug. 14, 2025, 12:55 p.m.
Date Actor Action Source VulnerableCode Version
2025-07-31T12:12:40.275748+00:00 EPSS Importer Import https://epss.cyentia.com/epss_scores-current.csv.gz 37.0.0