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Vulnerability details: VCID-ag9r-1hkh-77dg
Vulnerability ID VCID-ag9r-1hkh-77dg
Aliases CVE-2019-9752
Summary An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.
Status Published
Exploitability 0.5
Weighted Severity 4.9
Risk 2.5
Affected and Fixed Packages Package Details
Weaknesses (1)
CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
System Score Found at
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
epss 0.00536 https://api.first.org/data/v1/epss?cve=CVE-2019-9752
cvssv2 3.5 https://nvd.nist.gov/vuln/detail/CVE-2019-9752
cvssv3.1 5.4 https://nvd.nist.gov/vuln/detail/CVE-2019-9752
Reference id Reference type URL
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://api.first.org/data/v1/epss?cve=CVE-2019-9752
https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2019-9752
https://lists.debian.org/debian-lts-announce/2019/03/msg00023.html
cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*
cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*
cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*
CVE-2019-9752 https://nvd.nist.gov/vuln/detail/CVE-2019-9752
No exploits are available.
Vector: AV:N/AC:M/Au:S/C:N/I:P/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2019-9752
Exploitability (E) Access Vector (AV) Access Complexity (AC) Authentication (Au) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

high

functional

unproven

proof_of_concept

not_defined

local

adjacent_network

network

high

medium

low

multiple

single

none

none

partial

complete

none

partial

complete

none

partial

complete
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2019-9752
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Exploit Prediction Scoring System (EPSS)
Percentile 0.66464
EPSS Score 0.00536
Published At Aug. 6, 2025, 12:55 p.m.
Date Actor Action Source VulnerableCode Version
2025-07-31T12:10:20.113889+00:00 EPSS Importer Import https://epss.cyentia.com/epss_scores-current.csv.gz 37.0.0