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Vulnerability details: VCID-d7a6-gabb-hbhy
Vulnerability ID VCID-d7a6-gabb-hbhy
Aliases CVE-2019-12497
Summary An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Status Published
Exploitability 0.5
Weighted Severity 4.8
Risk 2.4
Affected and Fixed Packages Package Details
Weaknesses (1)
CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
System Score Found at
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
epss 0.00779 https://api.first.org/data/v1/epss?cve=CVE-2019-12497
cvssv2 5.0 https://nvd.nist.gov/vuln/detail/CVE-2019-12497
cvssv3.1 5.3 https://nvd.nist.gov/vuln/detail/CVE-2019-12497
Reference id Reference type URL
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://api.first.org/data/v1/epss?cve=CVE-2019-12497
https://community.otrs.com/category/security-advisories-en/
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2019-12497
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
CVE-2019-12497 https://nvd.nist.gov/vuln/detail/CVE-2019-12497
No exploits are available.
Vector: AV:N/AC:L/Au:N/C:P/I:N/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2019-12497
Exploitability (E) Access Vector (AV) Access Complexity (AC) Authentication (Au) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

high

functional

unproven

proof_of_concept

not_defined

local

adjacent_network

network

high

medium

low

multiple

single

none

none

partial

complete

none

partial

complete

none

partial

complete
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2019-12497
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Exploit Prediction Scoring System (EPSS)
Percentile 0.72716
EPSS Score 0.00779
Published At July 30, 2025, 12:55 p.m.
Date Actor Action Source VulnerableCode Version
2025-07-31T10:02:23.028195+00:00 NVD Importer Import https://nvd.nist.gov/vuln/detail/CVE-2019-12497 37.0.0