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Vulnerability details: VCID-fb4f-swnj-aaaa
Vulnerability ID VCID-fb4f-swnj-aaaa
Aliases CVE-2018-20800
Summary An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Status Published
Exploitability 0.5
Weighted Severity 6.2
Risk 3.1
Affected and Fixed Packages Package Details
Weaknesses (1)
CWE-20 Improper Input Validation
System Score Found at
generic_textual Medium http://people.canonical.com/~ubuntu-security/cve/2018/CVE-2018-20800.html
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generic_textual Medium https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework
generic_textual Medium https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework/
generic_textual Medium https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2018-20800
cvssv2 5.5 https://nvd.nist.gov/vuln/detail/CVE-2018-20800
cvssv3 6.5 https://nvd.nist.gov/vuln/detail/CVE-2018-20800
Reference id Reference type URL
http://people.canonical.com/~ubuntu-security/cve/2018/CVE-2018-20800.html
https://api.first.org/data/v1/epss?cve=CVE-2018-20800
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework/
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2018-20800
cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:*
CVE-2018-20800 https://nvd.nist.gov/vuln/detail/CVE-2018-20800
No exploits are available.
Vector: AV:N/AC:L/Au:S/C:N/I:P/A:P Found at https://nvd.nist.gov/vuln/detail/CVE-2018-20800
Exploitability (E) Access Vector (AV) Access Complexity (AC) Authentication (Au) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

high

functional

unproven

proof_of_concept

not_defined

local

adjacent_network

network

high

medium

low

multiple

single

none

none

partial

complete

none

partial

complete

none

partial

complete
Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2018-20800
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Exploit Prediction Scoring System (EPSS)
Percentile 0.23916
EPSS Score 0.00054
Published At Nov. 1, 2024, midnight
Date Actor Action Source VulnerableCode Version
There are no relevant records.