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Vulnerability details: VCID-gy6t-w8a1-yyhk
Vulnerability ID VCID-gy6t-w8a1-yyhk
Aliases CVE-2019-12248
Summary An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
Status Published
Exploitability 0.5
Weighted Severity 3.9
Risk 1.9
Affected and Fixed Packages Package Details
Weaknesses (0)
There are no known CWE.
System Score Found at
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
epss 0.00573 https://api.first.org/data/v1/epss?cve=CVE-2019-12248
cvssv2 4.3 https://nvd.nist.gov/vuln/detail/CVE-2019-12248
cvssv3.1 4.3 https://nvd.nist.gov/vuln/detail/CVE-2019-12248
Reference id Reference type URL
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://api.first.org/data/v1/epss?cve=CVE-2019-12248
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2019-12248
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://www.otrs.com/category/release-and-security-notes-en/
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
CVE-2019-12248 https://nvd.nist.gov/vuln/detail/CVE-2019-12248
No exploits are available.
Vector: AV:N/AC:M/Au:N/C:N/I:P/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2019-12248
Exploitability (E) Access Vector (AV) Access Complexity (AC) Authentication (Au) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

high

functional

unproven

proof_of_concept

not_defined

local

adjacent_network

network

high

medium

low

multiple

single

none

none

partial

complete

none

partial

complete

none

partial

complete
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2019-12248
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Exploit Prediction Scoring System (EPSS)
Percentile 0.67703
EPSS Score 0.00573
Published At July 30, 2025, 12:55 p.m.
Date Actor Action Source VulnerableCode Version
2025-07-31T10:02:23.351321+00:00 NVD Importer Import https://nvd.nist.gov/vuln/detail/CVE-2019-12248 37.0.0