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Vulnerability details: VCID-prpz-7vvv-6bgr
Vulnerability ID VCID-prpz-7vvv-6bgr
Aliases CVE-2019-16375
Summary An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
Status Published
Exploitability 0.5
Weighted Severity 4.9
Risk 2.5
Affected and Fixed Packages Package Details
Weaknesses (1)
CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
System Score Found at
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
epss 0.00545 https://api.first.org/data/v1/epss?cve=CVE-2019-16375
cvssv2 3.5 https://nvd.nist.gov/vuln/detail/CVE-2019-16375
cvssv3.1 5.4 https://nvd.nist.gov/vuln/detail/CVE-2019-16375
Reference id Reference type URL
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://api.first.org/data/v1/epss?cve=CVE-2019-16375
https://community.otrs.com/category/security-advisories-en/
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2019-16375
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2019-13/
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
CVE-2019-16375 https://nvd.nist.gov/vuln/detail/CVE-2019-16375
No exploits are available.
Vector: AV:N/AC:M/Au:S/C:N/I:P/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2019-16375
Exploitability (E) Access Vector (AV) Access Complexity (AC) Authentication (Au) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

high

functional

unproven

proof_of_concept

not_defined

local

adjacent_network

network

high

medium

low

multiple

single

none

none

partial

complete

none

partial

complete

none

partial

complete
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2019-16375
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Exploit Prediction Scoring System (EPSS)
Percentile 0.66757
EPSS Score 0.00545
Published At July 30, 2025, 12:55 p.m.
Date Actor Action Source VulnerableCode Version
2025-07-31T12:07:27.773001+00:00 EPSS Importer Import https://epss.cyentia.com/epss_scores-current.csv.gz 37.0.0