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Vulnerability details: VCID-rgb6-3vd1-eqfw
Vulnerability ID VCID-rgb6-3vd1-eqfw
Aliases CVE-2019-13458
Summary An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
Status Published
Exploitability 0.5
Weighted Severity 5.9
Risk 3.0
Affected and Fixed Packages Package Details
Weaknesses (0)
There are no known CWE.
System Score Found at
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
epss 0.00437 https://api.first.org/data/v1/epss?cve=CVE-2019-13458
cvssv2 4.0 https://nvd.nist.gov/vuln/detail/CVE-2019-13458
cvssv3.1 6.5 https://nvd.nist.gov/vuln/detail/CVE-2019-13458
Reference id Reference type URL
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://api.first.org/data/v1/epss?cve=CVE-2019-13458
https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2019-13458
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://www.otrs.com/category/release-and-security-notes-en/
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
CVE-2019-13458 https://nvd.nist.gov/vuln/detail/CVE-2019-13458
No exploits are available.
Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2019-13458
Exploitability (E) Access Vector (AV) Access Complexity (AC) Authentication (Au) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

high

functional

unproven

proof_of_concept

not_defined

local

adjacent_network

network

high

medium

low

multiple

single

none

none

partial

complete

none

partial

complete

none

partial

complete
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2019-13458
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Exploit Prediction Scoring System (EPSS)
Percentile 0.62124
EPSS Score 0.00437
Published At July 30, 2025, 12:55 p.m.
Date Actor Action Source VulnerableCode Version
2025-07-31T10:05:08.637671+00:00 NVD Importer Import https://nvd.nist.gov/vuln/detail/CVE-2019-13458 37.0.0