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Vulnerability details: VCID-u37z-a97j-z7ha
Vulnerability ID VCID-u37z-a97j-z7ha
Aliases CVE-2018-17883
Summary An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.
Status Published
Exploitability 0.5
Weighted Severity 5.5
Risk 2.8
Affected and Fixed Packages Package Details
Weaknesses (1)
CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
System Score Found at
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
epss 0.00513 https://api.first.org/data/v1/epss?cve=CVE-2018-17883
cvssv3.1 6.1 https://community.otrs.com/category/release-and-security-notes-en/
ssvc Track https://community.otrs.com/category/release-and-security-notes-en/
cvssv3.1 6.1 https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/
ssvc Track https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/
cvssv3.1 6.1 https://nvd.nist.gov/vuln/detail/CVE-2018-17883
Reference id Reference type URL
https://api.first.org/data/v1/epss?cve=CVE-2018-17883
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2018-17883
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
CVE-2018-17883 https://nvd.nist.gov/vuln/detail/CVE-2018-17883
release-and-security-notes-en https://community.otrs.com/category/release-and-security-notes-en/
security-advisory-2018-06-security-update-for-otrs-framework https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/
No exploits are available.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N Found at https://community.otrs.com/category/release-and-security-notes-en/
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Vector: SSVCv2/E:N/A:N/T:P/P:M/B:A/M:M/D:T/2025-02-06T16:24:58Z/ Found at https://community.otrs.com/category/release-and-security-notes-en/
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N Found at https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Vector: SSVCv2/E:N/A:N/T:P/P:M/B:A/M:M/D:T/2025-02-06T16:24:58Z/ Found at https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2018-17883
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Exploit Prediction Scoring System (EPSS)
Percentile 0.65528
EPSS Score 0.00513
Published At July 30, 2025, 12:55 p.m.
Date Actor Action Source VulnerableCode Version
2025-07-31T09:48:49.951700+00:00 Vulnrichment Import https://github.com/cisagov/vulnrichment/blob/develop/2018/17xxx/CVE-2018-17883.json 37.0.0