Search for vulnerabilities
Vulnerability details: VCID-w6cj-8ev3-ckhr
Vulnerability ID VCID-w6cj-8ev3-ckhr
Aliases CVE-2020-1767
Summary Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Status Published
Exploitability 0.5
Weighted Severity 3.9
Risk 1.9
Affected and Fixed Packages Package Details
Weaknesses (0)
There are no known CWE.
System Score Found at
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
epss 0.00802 https://api.first.org/data/v1/epss?cve=CVE-2020-1767
cvssv2 3.5 https://nvd.nist.gov/vuln/detail/CVE-2020-1767
cvssv3.1 4.3 https://nvd.nist.gov/vuln/detail/CVE-2020-1767
Reference id Reference type URL
https://api.first.org/data/v1/epss?cve=CVE-2020-1767
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2020-1767
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2020-03/
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
CVE-2020-1767 https://nvd.nist.gov/vuln/detail/CVE-2020-1767
No exploits are available.
Vector: AV:N/AC:M/Au:S/C:N/I:P/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2020-1767
Exploitability (E) Access Vector (AV) Access Complexity (AC) Authentication (Au) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

high

functional

unproven

proof_of_concept

not_defined

local

adjacent_network

network

high

medium

low

multiple

single

none

none

partial

complete

none

partial

complete

none

partial

complete
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2020-1767
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Exploit Prediction Scoring System (EPSS)
Percentile 0.73139
EPSS Score 0.00802
Published At Aug. 4, 2025, 12:55 p.m.
Date Actor Action Source VulnerableCode Version
2025-07-31T10:07:06.921517+00:00 NVD Importer Import https://nvd.nist.gov/vuln/detail/CVE-2020-1767 37.0.0