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Vulnerability details: VCID-zk9k-z67y-7kbn
Vulnerability ID VCID-zk9k-z67y-7kbn
Aliases CVE-2018-10198
Summary An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
Status Published
Exploitability 0.5
Weighted Severity 3.9
Risk 1.9
Affected and Fixed Packages Package Details
Weaknesses (1)
CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
System Score Found at
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
epss 0.00226 https://api.first.org/data/v1/epss?cve=CVE-2018-10198
cvssv2 4.0 https://nvd.nist.gov/vuln/detail/CVE-2018-10198
cvssv3 4.3 https://nvd.nist.gov/vuln/detail/CVE-2018-10198
Reference id Reference type URL
https://api.first.org/data/v1/epss?cve=CVE-2018-10198
https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2018-10198
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* https://nvd.nist.gov/vuln/search/results?adv_search=true&isCpeNameSearch=true&query=cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
CVE-2018-10198 https://nvd.nist.gov/vuln/detail/CVE-2018-10198
No exploits are available.
Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2018-10198
Exploitability (E) Access Vector (AV) Access Complexity (AC) Authentication (Au) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

high

functional

unproven

proof_of_concept

not_defined

local

adjacent_network

network

high

medium

low

multiple

single

none

none

partial

complete

none

partial

complete

none

partial

complete
Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N Found at https://nvd.nist.gov/vuln/detail/CVE-2018-10198
Attack Vector (AV) Attack Complexity (AC) Privileges Required (PR) User Interaction (UI) Scope (S) Confidentiality Impact (C) Integrity Impact (I) Availability Impact (A)

network

adjacent_network

local

physical

low

high

none

low

high

none

required

unchanged

changed

high

low

none

high

low

none

high

low

none
Exploit Prediction Scoring System (EPSS)
Percentile 0.45443
EPSS Score 0.00226
Published At July 30, 2025, 12:55 p.m.
Date Actor Action Source VulnerableCode Version
2025-07-31T09:56:34.390533+00:00 NVD Importer Import https://nvd.nist.gov/vuln/detail/CVE-2018-10198 37.0.0